Frequently Asked Questions
Have Questions? Read our answers here.
Shared Web Hosting [Questions 4]

What is LiteSpeed Web Server?

LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 10x faster than Apache with a small memory footprint and increased scalability. Full benefits on the official LSWS website.


What is MariaDB?

MariaDB is a drop-in replacement for MySQL meaning it follows the same schemas and structure therefore is compatible with your current scripts/software that require mySQL. The difference is faster and safer data replication. A complete comparison can be viewed on the official MariaDB website.


Will you transfer my existing websites from my old Web Host?

Yes, we'll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.


Do you provide SSH access?

Yes, you can obtain jailed SSH access on all web hosting packages.

WordPress Hosting [Questions 4]

What WordPress Hosting package do I need?

We don't limit our customers on the number of visitors they get to their websites. Instead, we allocate each account 2GB of physical and virtual RAM allowing you to scale your websites accordingly. You're alerted inside of cPanel when usage reaches 75%. Most WordPress websites won't hit this limit unless they're using poorly coded plugins/themes or driving over 5,000 unique visitors a day.


Do you offer SSL support for my WordPress website?

Yes. All of our WordPress hosting accounts are integrated with Let's Encrypt. This allows us the ability to automatically integrate with all domains and sub-domains across our network, SSL (https) support.


What is LiteSpeed and how does it make WordPress faster?

LiteSpeed is a drop-in web server replacement for Apache. It makes your website load up to 9 times faster than “those other web hosts” (who still use Apache). LiteSpeed also offers their own caching engine for WordPress allowing for even better performance.


Does my WordPress hosting account come with Malware scanning?

Yes. We understand malicious code on your WordPress installation can cause some really nasty things, so we scan each server nightly for the latest threats and code injections. Malware is automatically sent to quarantine, which is deleted every 30 days.

VPS Hosting [Questions 4]

What is VPS hosting?

A VPS is an emulation of a computer, also known as a virtual private server, that lives within a parent server and shares resources with other virtual servers. This parent server splits up portions of itself for other virtual servers through software called a hypervisor.

A Cloud VPS instances can store multiple sites, email, DNS, databases, users, but most importantly these aspects can be managed through an easy to use control panel. Since a Cloud VPS is a simulation of a physical server, it also provides SSH/SFTP and Root access, allowing for libraries, modules and other services to be configured.

You'll have control to resize your server to accommodate for sudden spikes in traffic or scale down for post-seasonal businesses. By resizing you’ll be able to upgrade or downgrade your VPS instance allowing you to pay for only what you use.


Which VPS should I choose?

You don’t have to hire an expert to find a Cloud VPS server that is right for you. Your current hosting provider can provide details about your OS, CPU, RAM and disk usage to help you make an informed decision.

If you are new to hosting or don’t know your current set up, contact our helpful Solutions Architects! Our team of experts is waiting 24/7/365 to assess your needs and make those tough decisions for you. Get used to a group of experts on your side!


How many websites can I host on a Cloud VPS?

The beauty of having an environment that can expand is that you can upgrade your Cloud VPS at any time. Consequently, your server has limitless abilities to host as many websites as you would like.


Are all VPS hosting plans managed?

Yes, by default all of our servers come managed! Our servers are configured with a Fully Managed image using your choice of cPanel/WHM or Plesk control panel. Management level is determined by which server image is being used. If desired, you can customize your desired level of management level. View full details of our management tiers here. We’re confident we’ve got you covered!